Privacy policy SUPPLYPLUGLast updated March 29 2026SUPPLYPLUG operates this store and website including all related information content features tools products and services in order to provide you the customer with a curated shopping experience the Services SUPPLYPLUG is powered by Shopify which enables us to provide the Services to you This Privacy Policy describes how we collect use and disclose your personal information when you visit use or make a purchase or other transaction using the Services or otherwise communicate with us If there is a conflict between our Terms of Service and this Privacy Policy this Privacy Policy controls with respect to the collection processing and disclosure of your personal informationPlease read this Privacy Policy carefully By using and accessing any of the Services you acknowledge that you have read this Privacy Policy and understand the collection use and disclosure of your information as described in this Privacy PolicyPersonal Information We Collect or ProcessWhen we use the term personal information we are referring to information that identifies or can reasonably be linked to you or another person Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you We may collect or process the following categories of personal information including inferences drawn from this personal information depending on how you interact with the Services where you live and as permitted or required by applicable lawContact details including your name address billing address shipping address phone number and email address
Financial information including credit card debit card and financial account numbers payment card information financial account information transaction details form of payment payment confirmation and other payment details
Account information including your username password security questions preferences and settings
Transaction information including the items you view put in your cart add to your wishlist or purchase return exchange or cancel and your past transactions
Communications with us including the information you include in communications with us for example when sending a customer support inquiry
Device information including information about your device browser or network connection your IP address and other unique identifiers
Usage information including information regarding your interaction with the Services including how and when you interact with or navigate the ServicesPersonal Information SourcesWe may collect personal information from the following sourcesDirectly from you including when you create an account visit or use the Services communicate with us or otherwise provide us with your personal information
Automatically through the Services including from your device when you use our products or services or visit our websites and through the use of cookies and similar technologies
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf
From our partners or other third partiesHow We Use Your Personal InformationDepending on how you interact with us or which of the Services you use we may use personal information for the following purposesProvide Tailor and Improve the Services We use your personal information to provide you with the Services including to perform our contract with you to process your payments to fulfill your orders to remember your preferences and items you are interested in to send notifications to you related to your account to process purchases returns exchanges or other transactions to create maintain and otherwise manage your account to arrange for shipping to facilitate any returns and exchanges to enable you to post reviews and to create a customized shopping experience for you such as recommending products related to your purchases This may include using your personal information to better tailor and improve the Services
Marketing and Advertising We use your personal information for marketing and promotional purposes such as to send marketing advertising and promotional communications by email text message or postal mail and to show you online advertisements for products or services on the Services or other websites including based on items you previously have purchased or added to your cart and other activity on the Services
Security and Fraud Prevention We use your personal information to authenticate your account to provide a secure payment and shopping experience detect investigate or take action regarding possible fraudulent illegal unsafe or malicious activity protect public safety and to secure our services If you choose to use the Services and register an account you are responsible for keeping your account credentials safe We highly recommend that you do not share your username password or other access details with anyone else
Communicating with You We use your personal information to provide you with customer support to be responsive to you to provide effective services to you and to maintain our business relationship with you
Legal Reasons We use your personal information to comply with applicable law or respond to valid legal process including requests from law enforcement or government agencies to investigate or participate in civil discovery potential or actual litigation or other adversarial legal proceedings and to enforce or investigate potential violations of our terms or policiesHow We Disclose Personal InformationIn certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy Such circumstances may includeWith Shopify vendors and other third parties who perform services on our behalf eg IT management payment processing data analytics customer support cloud storage fulfillment and shipping
With business and marketing partners to provide marketing services and advertise to you For example we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites Our business and marketing partners will use your information in accordance with their own privacy notices Depending on where you reside you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites
When you direct request us or otherwise consent to our disclosure of certain information to third parties such as to ship you products or through your use of social media widgets or login integrations
With our affiliates or otherwise within our corporate group
In connection with a business transaction such as a merger or bankruptcy to comply with any applicable legal obligations including to respond to subpoenas search warrants and similar requests to enforce any applicable terms of service or policies and to protect or defend the Services our rights and the rights of our users or othersRelationship with ShopifyThe Services are hosted by Shopify which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside in order to provide and improve the Services for you In addition to help protect grow and improve our business we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store along with other merchants and with Shopify To provide these enhanced features Shopify may make use of personal information collected about your interactions with our store along with other merchants and with Shopify In these circumstances Shopify is responsible for the processing of your personal information including for responding to your requests to exercise your rights over use of your personal information for these purposes To learn more about how Shopify uses your personal information and any rights you may have you can visit the Shopify Consumer Privacy Policy Depending on where you live you may exercise certain rights with respect to your personal information here Shopify Privacy Portal LinkThird Party Websites and LinksThe Services may provide links to websites or other online platforms operated by third parties If you follow links to sites not affiliated or controlled by us you should review their privacy and security policies and other terms and conditions We do not guarantee and are not responsible for the privacy or security of such sites including the accuracy completeness or reliability of information found on these sites Information you provide on public or semi-public venues including information you share on third-party social networking platforms may also be viewable by other users of the Services andor users of those third-party platforms without limitation as to its use by us or by a third party Our inclusion of such links does not by itself imply any endorsement of the content on such platforms or of their owners or operators except as disclosed on the ServicesChildrens DataThe Services are not intended to be used by children and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction If you are the parent or guardian of a child who has provided us with their personal information you may contact us using the contact details set out below to request that it be deleted As of the Effective Date of this Privacy Policy we do not have actual knowledge that we share or sell as those terms are defined in applicable law personal information of individuals under 16 years of ageSecurity and Retention of Your InformationPlease be aware that no security measures are perfect or impenetrable and we cannot guarantee perfect security In addition any information you send to us may not be secure while in transit We recommend that you do not use unsecure channels to communicate sensitive or confidential information to usHow long we retain your personal information depends on different factors such as whether we need the information to maintain your account to provide you with Services comply with legal obligations resolve disputes or enforce other applicable contracts and policiesYour Rights and ChoicesDepending on where you live you may have some or all of the rights listed below in relation to your personal information However these rights are not absolute may apply only in certain circumstances and in certain cases we may decline your request as permitted by lawRight to Access Know You may have a right to request access to personal information that we hold about you
Right to Delete You may have a right to request that we delete personal information we maintain about you
Right to Correct You may have a right to request that we correct inaccurate personal information we maintain about you
Right of Portability You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party in certain circumstances and with certain exceptions
Managing Communication Preferences We may send you promotional emails and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you If you opt out we may still send you non-promotional emails such as those about your account or orders that you have madeIf you reside in the UK or European Economic Area and subject to exceptions and limitations provided by local law you may exercise the following rights in addition to the rights outlined aboveObjection to Processing and Restriction of Processing You may have the right to ask us to stop or restrict our processing of personal information for certain purposes
Withdrawal of Consent Where we rely on consent to process your personal information you have the right to withdraw this consent If you withdraw your consent this will not affect the lawfulness of any processing based on your consent before its withdrawalYou may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below To learn more about how Shopify uses your personal information and any rights you may have including rights related to data processed by Shopify you can visit httpsprivacyshopifycomenWe will not discriminate against you for exercising any of these rights We may need to verify your identity before we can process your requests as permitted or required under applicable law In accordance with applicable laws you may designate an authorized agent to make requests on your behalf to exercise your rights Before accepting such a request from an agent we will require that the agent provide proof you have authorized them to act on your behalf and we may need you to verify your identity directly with us We will respond to your request in a timely manner as required under applicable lawComplaintsIf you have complaints about how we process your personal information please contact us using the contact details provided below Depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below or lodge your complaint with your local data protection authority For the EEA you can find a list of the responsible data protection supervisory authorities hereInternational TransfersPlease note that we may transfer store and process your personal information outside the country you live inIf we transfer your personal information out of the European Economic Area or the United Kingdom we will rely on recognized transfer mechanisms like the European Commissions Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK as relevant unless the data transfer is to a country that has been determined to provide an adequate level of protectionChanges to This Privacy PolicyWe may update this Privacy Policy from time to time including to reflect changes to our practices or for other operational legal or regulatory reasons We will post the revised Privacy Policy on this website update the Last updated date and provide notice as required by applicable lawContactShould you have any questions about our privacy practices or this Privacy Policy or if you would like to exercise any of the rights available to you please email us at SUPPORTSUPPLYPLUG.COM or contact us at 66 Paul Street London EC2A 4NA For the purpose of applicable data protection laws we are the data controller of your personal information