Shipping Policy SUPPLYPLUGLast updated: March 29 2026At SUPPLYPLUG, the vast majority of our products are digital goods (educational guides, supplier directories, playbooks, video courses, and community access). Because of this, we do not have traditional physical shipping for most orders.Digital Products DeliveryAll digital products are delivered instantly after successful payment.You will receive access via email and/or direct on-screen access immediately after checkout.Your login details for the members area and any downloadable files will be sent to the email address you provided during checkout.Physical Promotional Items / Mystery BagsFrom time to time we offer free physical promotional gifts (e.g. “Mystery Bags”) with qualifying orders.These items are shipped from our UK warehouse.Standard shipping time within the UK is 3–7 business days.International shipping usually takes 7–21 business days depending on destination and customs processing.Shipping costs for any paid physical items (if applicable) will be clearly shown at checkout.We are not responsible for delays caused by customs, postal services, or incorrect shipping addresses provided by the customer.TrackingFor any physical items, you will receive a tracking number via email once your order has been dispatched.Shipping AddressPlease ensure your shipping address is accurate and complete. We cannot be held responsible for packages sent to an incorrect address provided by you.Questions?If you have any questions about delivery of digital products or physical promotional items, please contact us at support@supplyplug.com